Question 1

Can I use my own design?

Accepted Answer

Mapplexon has available template designs to begin with. You may modify a minor changes from the existing template with additional cost, please consult with our team.

Question 2

Does Maplexxon software include with hosting?

Accepted Answer

Yes, hosting will be provided from the selected package.

Question 3

Do I get the source code?

Accepted Answer

Unfortunately, the source code is not transferrable.

Question 4

How do I manage the software I subscribed from Maplexxon?

Accepted Answer

We provide Admin Panel Dashboard as Content Management System (CMS) to manage the platform.

Question 5

What can I sell using this platform?

Accepted Answer

Mapplexon has several solutions for your business depending on your needs. You can build company website landing page, online store (e-commerce), website with booking/scheduling system, 1-on-1 virtual meeting software, and others.

Question 6

Is my data safe?

Accepted Answer

Yes, security is our top priority. Your data is safely stored in a trusted and leading partner cloud storage.

Question 7

How to order and subscribe to Maplexxon software?

Accepted Answer

You can see the product options on our website page first and after schedulling a demo with our team, proceed with the order and payment.

Question 8

How do I make payment for subscription?

Accepted Answer

After filling out the order form, payment can be made via Bank Transfer.

Question 9

Is there an affiliate program in Maplexxon?

Accepted Answer

Yes, we do provide a Partner Program, where you can register as our Referral or Reseller. Details can be seen on this page www.maplexxon.com/partner-program.

Question 10

What kind of support does Maplexxon provide?

Accepted Answer

We provide basic maintenance service for the software that includes in the monthly maintenance fee. But, worry not, we can offer you a content management service and all-in-one support to ensure your platform is well-managed.

Question 11

Can I host my website somewhere else?

Accepted Answer

Unfortunately, we only support the website hosting with our trusted partners.

Question 12

I already have a website, how can I integrate with Maplexxon software?

Accepted Answer

Of course, you can integrate your current website with our products. Please contact our team for the pricing and integration process.

Question 13

How long does it take for my website/platform to go-live?

Accepted Answer

Once you purchase a subscription with us, it will take about 14-20 working days to go- live *. * Time may vary depends on the website content given from Client

Question 14

Can I build a custom website that are not listed in Maplexxon software products?

Accepted Answer

Absolutely, you can consult to our group company - Cloudxier and make custom software to mobile app as you wish for.

Question 15

What if I exceeds the limit included in the package plan?

Accepted Answer

Talk to our team to upgrade and increase the limit. Variety of add-ons and limit upgrades for your package can be purchased at any time.

Question 16

Do you provide a dedicated support to set everything up?

Accepted Answer

Yes, we do! For the Professional plans users, we provide a complimentary dedicated Customer Success Manager to work closely with you to address related queries you may have about the software.

Question 17

Are there any hidden fees?

Accepted Answer

The pricing listed is inclusive with applicable taxes. There are no hidden fees other than set-up fees and subscription fees.

Question 18

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel your account anytime.

Question 19

Will my billing pro-rated if I sign up for subscription in the middle of the month?

Accepted Answer

Yes, your billing cycle will be calculated from the go-live date. For example: If you sign up on the 15th of the month, your next monthly billing cycle will be the 15th on the following month.

Question 20

Is my domain secure?

Accepted Answer

Every domain that you purchase from Maplexxon includes a 2048-bit SSL certificate and WHOIS privacy.

Question 21

I have my own domain already, can I transfer my domain to Maplexxon?

Accepted Answer

Yes, we do provide domain transfer service. You can connect your website from Maplexxon with domain that you have purchased from third-party provider (such as: GoDaddy, Google, etc).

Question 22

Does Maplexxon support responsive and mobile-friendly sites?

Accepted Answer

All of our websites/software are responsive, enabling your customers to access the site from tablet or mobile devices.